Proactive and connected field service begins here with Dynamics 365 for Field Service

Drive operational efficiency with IoT

Enhance your service experience by proactively detecting, troubleshooting, and resolving issues so a technician is dispatched only when necessary with Dynamics 365 for Field Service.

Optimise your resources

Automate and improve scheduling to dispatch the right technician and get the most value out of your resources.

Make technicians more effective

Empower technicians with a 360-degree view of your customers and real-time guidance to improve resolution time and earn customer trust.

Modernise field service with mixed reality

Provide customers with self-service portals, proactive updates, and technician tracking to ensure a positive experience at every step.

Engage your customers

Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.

Innovate with an adaptable platform

Troubleshoot issues in context and enable technicians with heads-up, hands-free video calling and mixed reality annotations on Microsoft HoloLens.

Move from reactive to proactive field service with Dynamics 365 for Field Service

Drive operational efficiency with IoT

Gain insight and intelligence

Harness the power of IoT to detect and diagnose problems before customers become aware of an issue.

Automate work order creation

Automatically create work orders, and schedule and dispatch technicians with relevant customer information on their devices.

Transform service with predictive maintenance

Move from costly scheduled maintenance plans to just-in-time predictive maintenance and repair, clean, or replace parts only when needed.

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Optimise your resources with Dynamics 365 for Field Service

Automate scheduling

Improve profitability by automatically scheduling the technician with the right job skills and best location to fit in more appointments per day..

Empower dispatchers

Manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board.

Streamline stock management

Synchronise and track stock down to the truck level with real-time visibility to increase first-time fix rates.

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Make technicians more effective with Dynamics 365 for Field Service

Ensure on-time appointments

Keep technicians on time with the best route, turn-by-turn directions, and work order details that can be updated in real-time on any device.

Share customer information

Get a 360-degree view of customer preferences and history with personalised step-by-step instructions to reliably track and complete the task at hand.

Boost on-site efficiency

Improve field processes through mobile access to back office information for technicians to effectively capture and update all work order details.

Create new levels of productivity

Improve outcomes with access to leading-edge technologies such as mixed reality headsets to offer technicians hands-free guidance..

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Engage with your customers with Dynamics 365 for Field Service

Build customer trust

Engage customers proactively to increase transparency and trust by seamlessly sharing quote, contract, and scheduling information.

Create effortless service experiences

Make it easy for customers to keep track of service activities and self-schedule appointments with a customer portal.

Communicate proactively

Provide your customers with real-time technician location tracking and automated voice and text appointment reminders so they know when to expect service.

Innovate with an adaptable platform with Dynamics 365 for Field Service

Adapt quickly

Accelerate time-to-market and adapt the application to your needs with no-code visual editors and tools that make it easy to build and deploy web and mobile applications.

Extend and connect

Automate processes across Dynamics 365 applications and partner systems for a unified experience.

Invest with confidence

Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure, and trust state-of-the-art Microsoft datacenters to safeguard your data.

Drive innovation

Transform your customer interactions with deep insights provided by embedded intelligence of Dynamics 365 for Sales that guides your teams to the right business outcomes.

Try Dynamics 365 for Field Service

Whether you want hands-on experience in a trial environment or a live demo by a solution expert, we’re here to help you explore and evaluate the Dynamics 365 applications that empower employees, engage customers, and optimise operations.