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Microsoft extends CRM capabilities with key acquisition

Sep
29

Organizations today are looking for new and different ways to better connect, support and engage with their customers. People increasingly rely on channels like Web portals to make sure their voice is heard – in fact this year, Forrester research uncovered that for the first time, Web self-service is now the most popular channel customers use to find help. Microsoft is committed to delivering intelligent customer engagement solutions to empower people and organizations to use these new channels to more effectively connect with their customers online, and in line with this vision Microsoft announces the acquisition of long-time partner Adxstudio to bolster it’s CRM offering.

The Adxstudio acquisition brings powerful web based portals to the CRM table, allowing users to build powerful, secure self-service portals, and content rich websites published with integrated CMS.

Read the announcement on the Official Microsoft Blog.

 

 

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