Our multi-national support teams are able to meet your support requirements across a variety of languages, skills, and time-zones. Supported by a communications network designed for optimal collaboration, every support request is processed and managed by a central support team. The central support team ensures the correct resource is allocated to your specific skills and geographic requirements. Be it consultative or development, your support request is managed by a support workflow process that ensures transparency and clear communication at all times.
Standard Service Level Agreements (SLA’s) govern our support processes and ensures that obligations, expectations, and accountabilities are clearly defined and documented. Several SLA packages are available to meet you project requirements both pre- and post-go live. By choosing a pre-defined SLA package you allow us to better plan and manage our support resources, maximising value to your project and minimising cost.