Support

SIS Global offers a comprehensive and flexible set of Support Service Packages, enhancing system effectiveness and enabling you to focus on your core business. We offer four Support Service plans designed to offer customers maximum flexibility between comprehensive support and affordability.

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Services Lines

Your Support Service

To ensure the continued smooth running of your systems, SIS Global provide a fully resourced Support Desk function to manage customers daily system queries and problems. Our team ensures calls are dealt with promptly and efficiently and that any problems that may occur are managed through to a prompt resolution.

Our depth and breadth of skills ensures we have everything in place to service our customers no matter what the problem might be. We recognise every customer and their system is different and we can be flexible in our approach to best service their needs.

Dedicated to delivering excellent support whilst ensuring our customers investment continues to deliver value, it is our intention to build a long-term strategic relationship with all our customers and to support them fully throughout their transformational journey.

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Situation

Organisations are investing significant sums in their Microsoft Dynamics systems and are often not receiving the best support services, experiencing slow resolutions times, lack of product expertise, little to no training, no direct point of contact, lack of strategic advice and guidance and poor communications, and yet are experiencing high cost annual support contracts with a year-on-year percentage increase with nothing more in return. Maybe this sounds familiar? If so, it shouldn’t, and we can help change this.

The value of expertise

We are one of a few leading Microsoft Gold ERP & CRM Managed Partners. We invest heavily in training and ensuring our people are accredited to the highest possible standard to maintain our service delivery, product, and technical accreditations.

This sets us apart from many other providers and enables us to deliver the best solutions, service, and experience to our customers. We encourage customers to engage with our experts who are part of the team providing, first hand, first-class maintenance, support, and continual guidance.

We’re global

With offices and employees around the world, we are truly a global organisation and with today’s technology and the all-encompassing cloud, physical barriers are broken down, allowing us to be wherever, whenever, for all our clients’ needs.

Some of Our Clients