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What’s new in the Microsoft Dynamics CRM 2016 Spring Wave Update


sis global new crm 2016

Announcing general availability of Dynamics CRM Spring 2016 Wave and new Connected Field Service solution.

Microsoft continues along it’s vision of  a”Cloud First – Mobile First” world with the Microsoft Dynamics CRM 2016 Spring Wave updates. The new updates to Microsoft Dynamics CRM 2016 places more emphasis on intelligent customer engagement with the introduction of :

  • Field Service and Project Service Automation
  • Portal capabilities for customers, partners and external communities
  • Intelligent adaptive processes such as Auto Intent Analysis

Tight integration into Azure Machine Learning, and Azure IoT further extends the Microsoft value proposition as the platform of choice for a future proof investment. This integration allows companies in the field service industry to capture sensor data and pro-actively define new outcome-orientation based service models. Furthermore by capturing and analysing customer data such as reviews and complaints, buying patterns, and season trends, business can identify ways to improve their product/service model and proactively identify customer needs, thus enhancing the customer experience and loyalty.

Download the Release Preview Guide

What’s New?

*Credit Microsoft Dynamics Roadmap*
Azure service bus integration enhancements
Community Portal
Create marketing segments based on email behavior
Customer field on any entity
Digital asset management, publishing, and security
Email marketing editor enhancements
Expanded OData feeds and activity log for marketing analytics
Field Service
Forums, Instagram, and blogs extension in Microsoft Social Engagement
Guided user navigation
Intelligent social: tags, intentions, sentiment, languages
Interactive service hub enhancements
Marketing services SDK enhancements
Mobile offline enhancements
Partner Portal
Portal framework
Project service automation
Publish and engage/reply with photo and share posts in Microsoft Social Engagement
Quote, Orders and Invoices now on Mobile
Self-service portals
Server-side sync enhancements
Shared resources and bookings across Field and Project Service
SLA enhancements
Social CRM: automation and enhancement
Windows Update support for Unified Service Desk

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