IT Systems Administrator

Locaction: Johannesburg, South Africa

Position Overview

SIS Global is seeking an IT Systems Administrator for the Group, to join our dynamic team in our Johannesburg region.

The IT Systems Administrator is responsible for effective provisioning, installation/configuration, operation and maintenance of systems hardware and software, application software, and related infrastructure in a Windows-based network environment, and more importantly in the Microsoft Cloud and Azure space.

The successful incumbent will be responsible for providing internal and external support, security orientated administrative tasks, duties, and daily system administrative duties, in a forward-thinking and fast paced dynamic environment.

The person will work closely with customers, co-workers, and management to continually improve our support and service offerings simultaneously. He/she will have wide range of technology, hardware, and resources at his/her disposal to continue building a world class infrastructure for on-premises, cloud, and hosted solutions.
As IT Systems Administrator you will work closely with the group.

KEY RESPONSIBILITIES:

  • Conduct systems administration and support of servers, computer and telephone networks, client software and applications in the office.
  • Provide computer hardware and software support for end users and troubleshoot hardware and application issues including printing problems.
  • Ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values enabling end users to work productively.
  • Resolve password log-in, network connectivity, VPN connectivity, and other security matters.
  • Proactively research and implement new products as needed.
  • Assist project teams with technical issues including the definition of needs, benefits, and technical strategy.
  • Assist in the development, testing, and support of the Disaster Recovery Plan.
  • Work on additional projects and assignments as requested.
  • Conduct or support training for technical and IT management staff as defined in project scope.
  • Prepare specifications for technical for Dynamics 365 implementations.
  • Assist and set up, installation, configuration, upgrading and maintenance of infrastructure, Cloud and on-premises including Dynamics 365 environments or tenants.
  • Work with Dynamics 365 functional team and clients’ IT teams to achieve the common goal of successful implementations.
  • Help manage upgrades to next versions of Dynamics 365 products as needed.
  • Maintain and support all user applications and assist with all specifications and customer requirements and perform troubleshoot on all hardware and software to resolve all issues and maintain all network connections.
  • Install and configure all client software, applications and hardware on Windows operating systems and client machines.
  • Assist with training all users to use all network programs appropriately and provide back up support.
  • Perform routine system updates, patches, and upgrades.
  • Monitor system performance and troubleshoot issues to ensure optimal functionality.
  • Assist in managing and troubleshooting network devices, including routers, switches, and firewalls.
  • Help maintain network security protocols and access controls.
  • Provide technical support to end-users by troubleshooting hardware and software problems.
  • Assist in setting up and configuring user accounts, email, and access permissions.
  • Collaborate with the IT helpdesk to resolve user issues in a timely manner.
  • Assist in implementing and managing backup and disaster recovery solutions.
  • Perform routine data backups and ensure data integrity.
  • Participate in disaster recovery drills and testing.
  • Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.
  • Prepare reports on system performance and incident resolutions.
  • Assist in implementing and enforcing security policies and protocols.
  • Monitor system logs for security breaches and unauthorized access.
  • Participate in security audits and vulnerability assessments.
  • Assist in evaluating and recommending IT hardware and software purchases.

ACCOUNTABILITIES KEY DUTIES AND RESPONSIBILITIES OF THE JOB

  • Security and systems monitoring, troubleshooting and configuration
  • First contact to resolution rate
  • Microsoft and other software application support – in-house and for external customers  
  • Continuously upgrade own skills to keep abreast of latest technology

PERFORMANCE INDICATORS OUTCOMES

  • Maintenance and support and ensuring high network availability is achieved
  • Responsive, timely and accurate solutions to issues escalated
  • Employee and customer behaviour and response 
  • Microsoft certifications obtained

REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE

  • Matric / Grade 12, A+, N+, any Microsoft 365 Cloud Support or Associate Certification.
  • Minimum of 4 years office administration experience and User Support.
  • Minimum of 4 years exposure to an I.T. environment.
  • Minimum 3 years’ experience providing Windows Server support and administration.
  • Resources and capacity planning.
  • Backup management and disaster recovery planning.
  • Demonstrated understanding of networking, database, and backup systems.
  • Demonstrated experience security and patch management, deployment and required versioning maintenance (OS and Application level).

Knowledge and experience with the following technologies and /or products:

  • Microsoft Windows Server 2012 and higher
  • Microsoft Hyper-V Virtual Server
  • Microsoft Windows 10/11
  • Microsoft Exchange 2013 and higher including Exchange Online
  • Microsoft SharePoint Online
  • Microsoft Office 365 Applications and Administration
  • Microsoft Active Directory, Azure Active Directory (EntraID)
  • SQL Server
  • Dynamics AX, CRM, NAV, and modern Dynamics 365 related products
  • Microsoft Azure and related services
  • Proven track record of customer service, follow through, identifying issues, exploring resolutions, and implementing solutions that are timely and customer focused.
  • Experience administering/creating policies within systems tools.
  • Proficient with Azure AD/AD and associated tools.
  • Experience using Microsoft 365, EntraID and cloud services.
  • Ability to listen actively and extract the important information from user complaints.
  • Analysing hardware and software malfunctions to diagnose the root cause of the issue.
  • Implementing IT maintenance policies and procedures.
  • Excellent written and verbal communication skills. Outstanding interpersonal relationship building.
  • Solid troubleshooting skills and the ability to work independently.
  • Self-motivated team player with a strong work ethic, a proven track record for accuracy, and strong organizational skills with the ability to manage time and multiple tasks.
  • Ability to multi-task and function effectively in an interrupt-driven and fast-paced work environment.

BEHAVIOURAL COMPETENCIES 

The position requires a positive, self-motivated, confident individual with initiative, strong communication skills, a sense of urgency and the ability to make accurate and correct decisions and take responsibility. The ability to re-act and adjust quickly to changing conditions and devise practical ideas / solutions for dealing with them. Be able to work under minimal direction, meet deadlines, work accurately, and operate under pressure. 

JOB CHARACTERISTICS AND REQUIREMENTS 

Below are the salient job characteristics, summarised and categorised.  For best success incumbents / candidates must thrive in the environment described below. 

Pace and Variety of Activities: 

Faster than average pace; ability to learn quickly, thoroughly and in detail.
Must recognise and adjust to change, due to the variety and nature of the work.
Must be able to perform under pressure and meet timelines due to different business interactions.

Focus 

Setting and achieving specific standards for self – an emphasis on quality.
Primarily task focused, with some action orientation collaboration required occasionally.
Focus on clear, accurate and concise documentation.

Decision Making 

Seeks and accepts decision authority and responsibility.
An independent decision maker will use team consensus or collaboration where appropriate.

Communication and Collaboration 

Requires incisive communicator to communicate with customers, partners, consultants, and colleagues. 
Firm, direct and self-assured in dealing with team members. Collaboration within own team and with consultants.

WORKING RELATIONSHIPS

INTERNAL: All
EXTERNAL: Customers & partners

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