Senior ERP & CRM Bid Response Writer

Locaction: Johannessburg, South Africa

Position Overview

SIS Global is seeking a talented and motivated ERP / CRM Bid Response Writer to join our dynamic team.  As a Bid Response Writer, you will play a crucial role in crafting compelling and persuasive proposals in response to requests for proposals (RFPs), requests for information (RFIs), and other bid-related documents in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) domains.  Your ability to translate technical and business requirements into clear and impactful written content will be instrumental in driving our success in winning new ERP / CRM projects.

If you have a passion for writing, a deep understanding of ERP / CRM solutions, and the ability to thrive in a dynamic bid-driven environment, we encourage you to apply for this exciting opportunity.  Join our team and help us win projects that drive business success for our clients through innovative ERP / CRM solutions.

PRINCIPLE RESPONSIBILITIES

The incumbent will provide the following primary services:

  • Bid Content Creation: Collaborate with cross-functional teams including sales, solution architects, subject matter experts, and technical teams to gather the necessary information to create accurate and persuasive bid responses.
  • Content Tailoring: Customise pre-existing content templates to align with the specific needs and requirements of each bid, ensuring that responses are relevant, concise, and directly address client pain points.
  • Technical Understanding: Develop a deep understanding of our ERP / CRM offerings, solutions, and capabilities to accurately convey technical information in a clear and understandable manner for non-technical audiences.
  • Proposal Strategy: Work with the bid team to strategize and plan the overall approach for each bid response, identifying key value propositions and differentiators that resonate with potential clients.
  • Quality Assurance: Review and edit bid responses for grammar, style, clarity, consistency, and compliance with established guidelines before submission.
  • Deadline Management: Effectively manage multiple bid responses concurrently, ensuring that all deadlines are met and high-quality submissions are delivered on time.
  • Knowledge Management: Maintain a repository of reusable content, case studies, success stories, and references that can be leveraged across bid responses.
  • Market Research: Stay up-to-date with industry trends, competitive offerings, and best practices in ERP / CRM solutions to enhance the quality and competitiveness of bid responses

The candidate should be proactive, detail-oriented, possess effective communication skills, and meet deadlines to excel in this role.

REQUIRED SKILLS, KNOWLEDGE & EXPERIENCE

  • Experience: Minimum of 7 years of experience in bid writing, proposal development, or technical writing, with a proven track record of crafting successful bid responses in the ERP and/or CRM domains.
  • Domain Knowledge: Solid understanding of ERP and CRM concepts, technologies, and their business benefits. Experience in writing about cloud-based solutions and digital transformation is a plus.  Solid knowledge of specifically Microsoft Dynamics 365 ERP and CRM solutions will be an advantage.
  • Communication Skills: Exceptional written and verbal communication skills, with the ability to articulate complex technical concepts in a clear and concise manner.
  • Collaborative Nature: Comfortable working in cross-functional teams, collaborating with subject matter experts, sales professionals, and technical teams to gather information and insights for bid responses.
  • Attention to Detail: Meticulous attention to detail, ensuring accuracy, coherence, and compliance with bid requirements.
  • Time Management: Strong organizational skills with the ability to manage multiple projects and meet tight deadlines.
  • Adaptability: Ability to thrive in a fast-paced environment, adapting to changing priorities and requirements while maintaining a high standard of work.
  • Tools: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with proposal management tools or content management systems is desirable.
  • Degree: Bachelor’s degree in Business, Marketing, Communications, Information Technology, or a related field is preferred.

BEHAVIOURAL COMPETENCIES:

  • The position requires a positive, self-motivated, confident individual with initiative, effective communication skills, a sense of urgency and the ability to make decisions and take responsibility.
  • Committed and goal orientation individual, be consumer / service oriented.
  • Have a positive can-do attitude, able to accommodate difficult colleagues, work comfortably in a fast-paced and highly competitive business environment, be highly adaptable to change, and demonstrate composure under stress and uncertainty.
  • Have the ability to react and adjust quickly to changing conditions and devise practical ideas / solutions for dealing with them.
  • Be able to work under minimal direction, meet deadlines, work accurately and operate under pressure.

JOB CHARACTERISTICS & REQUIREMENTS

Below are the salient job characteristics, summarized and categorized. For best success incumbents / candidates must thrive in the environment described below.

Pace and Variety of Activities:

  • Faster than average pace; ability to learn quickly, thoroughly and in detail.
  • Must recognize and adjust to change.
  • There is variety in the work due to different business interactions.
  • Must be able to perform under pressure and meet timelines.
  • Collaborative and innovative work environment that values teamwork and creativity.
  • Opportunities for professional growth and development through ongoing training and learning.

Focus:

  • Setting and achieving specific standards for self – an emphasis on quality.
  • Primarily task focused, with some action orientation collaboration required occasionally.
  • Focus on clear, accurate and concise documentation.
  • Chance to contribute to the growth of a reputable company in the ERP / CRM space.

Decision Making:

  • Seeks and accepts decision authority and responsibility.
  • An independent decision maker will use team consensus or collaboration where appropriate.

Communication and Collaboration:

  • Requires incisive communicator to communicate with clients, partners, consultants and colleagues.
  • Firm, direct and self-assured in dealing with team members.
  • Collaboration within own team and with consultants.

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