EDU365 / Unified SIS and ERP for higher education

One connected suite for the whole institution.

Recruit students. Run the student record. Support every learner. Manage research, finance, people and campus operations on a Microsoft-native foundation, with AI embedded across the suite and managed services to keep your investment growing after go live.

Education-specific workflowsAgentic AI with human oversightManaged services
Connected by design
Student services and operations, together.
EDU365
EDU365Unified SIS and ERP platform
Student informationSIS: records, academics and progression
Institutional operationsERP: finance, people and resources
Student experience
Academic & research
Campus operations
Enterprise operations
Agentic AI across the suite. People where judgement matters.
Implementation, ongoing support and improvement with SIS Global.
Start with your priorities

What would make the biggest difference at your institution?

Start with the work you need to improve. Find the products that support it, then plan how they connect to the wider institution.

01

Connect student records and institutional operations

Plan a unified SIS and ERP around the systems, data and processes your institution needs.

Explore SIS and ERP
02

Keep recruitment and admissions moving

Bring enquiries, applications and follow-up together so teams can see what needs attention.

03

Give students help without growing the queue

Answer routine questions around the clock and bring in staff when students need a person.

04

Bring finance and student accounts together

Connect billing, budgets, purchasing and reporting with the wider institution.

05

Reduce the administration around research

Manage grant, contract and reporting activity without relying on separate records at every stage.

06

Reach learners beyond a full-time degree

Support short courses, continuing professional development and flexible pathways.

Independent market research

SIS Global Recognised as a Niche Player in the 2026 Gartner® Magic Quadrant™ for Higher Education SaaS Student Information Systems

31 March 2026

Access the full report (opens in a new tab)

Explore the market context and Gartner’s evaluation criteria.

Read the Gartner disclaimer
The EDU365 suite

Find the right products for your institution.

Explore 15 products within one unified SIS and ERP platform. Browse by institutional area, or open a product to see the work it supports.

Student records & academic administration

EDU365 SIS

Manage enrolment, curriculum, progression and graduation from a connected student record. Link academic administration with finance and institutional operations.

Discuss your SIS
Recruitment & admissions

EDU365 Recruit

Keep enquiries, applications and follow-up in one place. Give recruitment and admissions teams a clearer view of each applicant and the next step.

Discuss admissions
AI-powered student service

EDU365 Student Support

Give students 24/7 answers from approved institutional information. Bring staff into the conversation when a question needs personal attention.

Discuss student support
Institutional finance & student accounts

EDU365 Finance

Connect student accounts with institutional finance. Manage billing, budgets, general ledger, purchasing and reporting within the wider EDU365 platform.

People & payroll

EDU365 HR & Payroll

Bring employee administration, onboarding and payroll processes together. Give your people team a more consistent way to manage the employee lifecycle.

Discuss HR and payroll
Research lifecycle management

EDU365 Research

Keep grant applications, contracts, project activity and research reporting connected. Give your research office a clearer view from pre-award to completion.

Discuss research management
Short courses, CPD & micro-credentials

EDU365 Lifelong Learning

Make short courses and continuing professional development easier to manage, with course discovery, online purchasing, learner records and digital credentials.

Discuss short courses
International partnerships & mobility

EDU365 Internationalization

Manage international partnerships and student mobility in one place. Track collaboration, grants and partner activity across your international programmes.

Corporate & external engagement

EDU365 Partnerships

Keep employer, industry and institutional relationships connected. Track partner activity, placements and collaboration without losing the history between teams.

Academic integrity management

EDU365 Academic Integrity

Manage academic misconduct cases consistently. Keep evidence, actions and records together, with reporting and educational interventions to support your processes.

Discuss academic integrity
Campus asset & space management

EDU365 Facilities

Give campus teams a clearer view of space, assets and maintenance. Coordinate work orders and asset records across your estate.

Discuss campus facilities
Campus vehicle management

EDU365 Fleet

See how campus vehicles are used and maintained. Connect vehicle tracking, driver management and fleet reporting to support transport operations.

Discuss campus transport
Alumni & fundraising

EDU365 Alumni

Keep alumni and donor relationships active beyond graduation. Bring engagement history, fundraising and campaign activity into a shared view.

Discuss alumni engagement
Campus events & graduations

EDU365 Events

Coordinate open days, graduation and institutional events. Manage registration, attendance, guest information and venue logistics in one place.

Discuss campus events
Digital credentials & records

EDU365 Credentials

Issue, store and verify digital academic credentials. Help graduates share their records and reduce the manual work involved in checking them.

Discuss digital credentials
View the full institutional capability map

Explore the four areas covered by EDU365: student experience, academic and research activity, campus operations, and finance and institutional services.

EDU365 four-pillar framework showing student, faculty, smart campus and finance and operations capabilities
Student experience
Academic & research
Campus operations
Enterprise operations
Agentic AI across EDU365

AI agents that help move work forward.

EDU365 embeds specialised AI agents across recruitment, student support, academic progression, finance and operations. They can use approved institutional information, support defined workflow steps, surface what needs attention and hand decisions to people when judgement or approval is required.

What this means:Agentic AI is built into the work, not added as a separate chatbot layer. Each agent is designed around a specific institutional job and works within the controls, data and escalation points agreed with your institution.

Keep applications moving

Identify missing documents, prompt applicants and flag exceptions for admissions staff.

Answer questions, day or night

Use approved knowledge to answer routine questions, with conversation history available when staff take over.

Support academic advice

Help review programme requirements, course choices and graduation readiness. Academic approval stays with your institution.

Help staff move cases forward

Summarise conversations, suggest responses and surface the information staff need to take the next step.

See the specialist AI agents across EDU365

These agent groups support specific jobs across the suite. They are capabilities within EDU365 workflows, with human review and escalation where your process requires it.

Recruitment & admissions

  • Admissions agent
  • Missing documents agent
  • Document intelligence
  • Course recommendation
  • Transcript evaluation

Student support & success

  • Student support agent
  • Communications agent
  • Case management agent
  • Student success intelligence
  • Retention agent

Academic journey

  • Programme mapping
  • Curriculum advising
  • Graduation readiness
  • Standing & policy enforcement

Institutional operations

  • Scheduling & space optimisation
  • Finance agent
  • Predictive analytics
  • Institutional intelligence
  • Human escalation
Approved knowledge. Clear handovers. Ongoing oversight.SIS Global Agent Factory supports agent coordination, monitoring and auditability.

Your deployment defines the connected systems, approved information and points where a person takes over.

Customer outcomes

See how the work changes.

Fewer routine enquiries for staff to handle. More connected records and reporting. Explore AI student-support results and project stories from across education.

AI student support, measured at scale.

Reported aggregate results across deployments.

  • Reported resolution rate96%of enquiries resolved by AI
  • Staff capacity169,000+estimated staff hours saved
  • User feedback4.8/5average rating from 50,000+ reviews
  • Student reach2M+students served
  • Support engagement2.7M+conversations
  • Message volume40M+messages
  • Questions handled6M+questions answered

Reported aggregate figures across SIS Global AI student-support deployments, supplied September 2026. Staff hours saved is an estimate. Results vary by institution.

24/7 conversational support54 languages supportedAI + human handover and follow-up

Different starting points. Practical progress.

Examples from EDU365 deployments, Microsoft implementations and partner projects. Open a story for its scope and reported outcome.

Multi-institution student management
3 further institutionsrolled out without changing the core template

A shared template that could travel.

After its first university and business school went live, a higher education group extended the same EDU365 academic template to three more institutions without changes to the template.

Read the project story

The challenge

The group wanted to replace separate legacy academic systems with a more consistent approach to student administration and engagement.

The delivery

EDU365 connected the student journey with self-service access to academic and financial information. The implementation integrated with the existing learning platform and legacy ERP.

The reported outcome

The first two institutions went live in December 2021. Three further institutions followed in April 2022 without adjustments to the core template. The academic platform connected to the group’s existing ERP and learning systems.

EDU365 and Microsoft Dynamics 365 Customer Engagement

Explore student administrationDiscuss your institutional rollout
Finance and student management
5 monthsto a finance system ready for go-live

Finance first. Student services next.

A group of colleges needed a shared finance and procurement foundation. SIS Global delivered the finance phase in five months, then extended the programme into EDU365 student information management.

Read the project story

The challenge

The colleges needed visibility of budgets and spending, auditable procurement and consistent reporting across their sites.

The delivery

A Microsoft Dynamics 365 Business Central finance implementation included a procurement budget module. The next phase digitised paper enrolment records and linked the source documents to student records in EDU365.

The reported outcome

The first financial reports covering all nine colleges were produced in September 2019. The five-month timeframe applies to the initial finance system, not the entire SIS and ERP programme.

Microsoft Dynamics 365 Business Central, Dynamics CRM, Microsoft 365 and EDU365

Explore institutional financeDiscuss finance and student services
Research contract management
Weeks to minutesfor statutory income classification

Less collation. Clearer research reporting.

A research-intensive university replaced spreadsheet-heavy contract administration with a central Microsoft-based system. An annual income-classification task moved from weeks of manual work to minutes.

Read the project story

The challenge

A legacy research contract system could not hold all the required information, leaving staff to maintain separate spreadsheets and assemble reporting data manually.

The delivery

SIS Global implemented central research contract management in Microsoft Dynamics CRM so research teams and faculty could work from the same information.

The reported outcome

The case study reports cleaner data, more accessible reporting and fewer manual tasks. For the annual statutory survey, thousands of income transactions could be classified in minutes instead of weeks.

SIS Global research contract management on Microsoft Dynamics CRM

Explore research managementDiscuss your research operations
Partner solution: Dugga
2,500 studentssupported in a successful digital exam pilot

Prove the approach. Then scale assessment.

SIS Global supported a higher education provider through a 400-user feasibility assessment and a successful 2,500-student pilot, simplifying exam creation, grading and moderation.

Read the project story

The challenge

The provider needed a consistent digital assessment experience for students, academics and administrators across its tertiary education operations.

The delivery

A mock assessment tested feasibility in early 2023. A paid pilot in the second semester of 2024 used Dugga with central management, single sign-on and role-based access.

The reported outcome

The pilot demonstrated the approach for a broader rollout. The case study describes expansion across tertiary brands as in progress in 2025. The reported pilot covered 2,500 students; broader production deployment was the next phase.

Dugga Digital Assessment, delivered by SIS Global

Explore DuggaDiscuss digital assessment
SIS Global integration experience
Student + financeconnected across campus operations

One view beyond the campus database.

An education group moved from separate campus databases to an integrated student, financial and relationship-management environment, supporting shared reporting and a fuller view of the student journey.

Read the project story

The challenge

Decentralised campus databases made data integrity, consistency and information sharing difficult across brands and campuses.

The delivery

The historical implementation combined Microsoft Dynamics CRM, Microsoft Dynamics AX and CAMS through a progressive three-year rollout.

The reported outcome

The case study reports centralised data management, broader reporting and automated recruitment and admissions processes. The project brought recruitment, academic information and finance into a shared operating environment.

Historical implementation: Microsoft Dynamics CRM, Dynamics AX and CAMS

Explore the EDU365 platformDiscuss your connected institution

These are individual project examples, not a single combined deployment. Technology, scope and timeframes differ. Outcomes are reported in the project case studies and are separate from the aggregate AI support figures above. Results vary by institution.

EDU365 partner solutions

Specialist tools for assessment and school learning.

Add specialist capabilities where you need them. Dugga supports digital assessment in higher education and schools. Skooler and Edsby serve school and K–12 environments.

Partner solution
Digital assessment

Dugga

Create, deliver and assess digital exams with a dedicated assessment platform for universities, colleges and schools.

For universities, colleges and schools

Discuss digital assessment
Partner solution
Teaching and learning

Skooler

Bring lesson planning, learning activities, assessment and family communication into a connected digital environment for schools.

For schools and school groups

Discuss connected learning
Partner solution
K–12 learning

Edsby

Connect learning, assessment, reporting, student insight and family engagement in a platform purpose-built for K–12 education.

For K–12 schools, districts and school groups

Discuss your school group

Partner solutions are selected and licensed to match your needs. SIS Global agrees availability, integrations and support responsibilities with your institution.

Implementation, planned with you

Keep what works. Plan what changes.

A phased plan starts with your existing systems, data and institutional priorities. Agree what connects, what changes and how your teams prepare before implementation begins.

1

Agree the priority

Define the first scope, decision-makers and measures of success.

2

Map systems and data

Identify integrations, data migration needs and access requirements.

3

Test and prepare

Agree validation, training and cutover responsibilities before launch.

4

Go live with support

Make service ownership and escalation routes clear to your teams.

5

Review and improve

Track adoption, review service performance and prioritise the next changes.

Timelines depend on the products, data and integrations in scope. Your delivery plan sets out the phases, responsibilities and acceptance criteria for your institution.

Common questions

Questions before you take the next step.

Understand the scope, the connections and the service behind the platform.

Is EDU365 an SIS or an ERP?
Both. EDU365 is one unified SIS and ERP platform for higher education, built on the Microsoft Cloud. It connects student records and academic administration with finance, people, research and campus operations. EDU365 SIS is the student information product within the wider suite.
Can we start with one product?
Yes. You can begin with a defined priority such as recruitment, student support or finance. We agree the product scope, dependencies and required Microsoft services, then plan further phases around your priorities.
Can it work with systems we already use?
Integration is scoped around your existing student, learning, finance and identity systems. Discovery establishes what connects, which data is shared and what needs to change. A phased approach does not require every system to be replaced at once.
Can we add Student Support without replacing our SIS?
Yes. Student Support can be a focused starting point for AI answers, case management and human handover. We agree your knowledge sources, channels, required integrations and support processes before deployment.
How do you approach data migration and go-live?
Your plan identifies the records to move, data mapping and validation, system connections and cutover responsibilities. Scope and timing are agreed for your institution rather than based on a single standard rollout period.
How are AI answers and decisions controlled?
Student-support answers draw on approved institutional information. Workflows define when a question or exception goes to staff. Academic decisions and approvals remain with your institution; the agents support the work rather than replace that accountability.
What determines the cost?
The proposal reflects the products in scope, institutional scale, required Microsoft licensing, integrations, data migration and ongoing service coverage. The first conversation helps establish those requirements and a suitable starting point.
Are the partner solutions included automatically?
No. Partner solutions are selected and licensed to match your needs. We agree availability, integrations and support responsibilities as part of your solution scope.
What support is available after go-live?
Managed services are planned alongside the implementation. The service agreement sets out platforms covered, support hours, response targets and escalation routes, with service reporting, reviews and a prioritised improvement backlog.
Managed services alongside EDU365

Go live.
Keep getting better.

Your team needs a platform that keeps working and improving.

Plan the service relationship alongside your EDU365 implementation. Know who owns an issue, how it is escalated and how ongoing improvements are agreed, across the applications and Microsoft services in your plan.

01

Resolve issues with a clear owner

Application and platform support with agreed responsibilities, response targets and escalation routes.

Application & platform support
02

Keep the connected environment working

Coordinate support for the cloud, security, data and Power Platform services included in your plan.

Cloud, security & data
03

Run AI with ongoing oversight

Monitor agreed Copilot and agent workloads, manage changes and route operational issues to specialist support.

AI operations & governance
04

Agree what improves next

Use service reporting and quarterly reviews to prioritise improvements, support adoption and plan renewals.

Reviews & continuous improvement

A service plan your team can work with.

Agree the platforms in scope, support hours, response targets, escalation routes and review cadence before service starts. Coverage follows your agreed service plan, including any partner-solution responsibilities.

See what your next phase could look like.

Bring your priorities and current systems. Explore where EDU365 fits, what a first phase could involve and the ongoing support your institution would need.

You do not need to know which products you need before we talk.

Partnerships, certifications and recognition

Microsoft Solutions Partner, Support Services
Microsoft Solutions PartnerSupport Services
Microsoft Cloud Solution Provider
MicrosoftCloud Solution Provider
Microsoft Solutions Partner, Business Applications
Microsoft Solutions PartnerBusiness Applications
ISO/IEC 27001 certification mark with the IAS-accredited certification-body mark
ISO/IEC 27001Information security management
Cyber Essentials Certified badge
Cyber EssentialsCertified
The EdTech Awards Trendsetter logo
EdTech AwardsTrendsetter finalist

What it helps you manage

    Related EDU365 products

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