sis global support

Business
Application &
IT Infrastructure

Support

Enhance your Success with our Comprehensive Support Solutions
At SIS Global, we understand that your business’s success hinges on the smooth operation of your systems. Our global Support Service Packages have been thoughtfully designed to empower your organisation as you focus on your core strengths.

A Global Presence for your Local Needs

With a global network of offices and a diverse team of experts spread across the world, SIS Global is truly an international organisation. Leverage our expertise and experience, regardless of your geographical location. In today’s interconnected world, physical barriers have become a thing of the past, and with the power of cloud technology, we can be right by your side whenever and wherever you need us.

Why Choose SIS Global Support Services?

Tailored Solutions

Our Support Service Packages are flexible and customisable to meet your specific needs and objectives.

Expertise at Your Fingertips

Access a team of skilled professionals with in-depth knowledge across various industries and technologies.

Cost-Efficiency

Choose the level of support that fits your budget without compromising on quality.

Global Reach, Local Touch

Benefit from our global presence while experiencing personalized support that understands your local context.

Proactive Approach

We don’t just solve problems; we prevent them. Our proactive support keeps your systems resilient and minimises disruptions.

Immediate Improvement

Experience enhanced system performance and streamlined operations from the moment you switch to SIS Global.

Seamless Transition

Transitioning your support to SIS Global is hassle-free, ensuring minimal disruption to your business.

A Holistic Global Support Offering

Customer Services Delivery Team, our people are your people.

Over 200 Microsoft certifications across the team.
560 Combined years of Microsoft experience spanning a plethora of technologies.
We have an exceptional team who are highly skilled, totally committed and passionate about keeping our customers informed, educated and happy.
Each customer has a full time Account Manager who is your primary point of contact and is responsible for the relationship between SIS Global and yourself. They will be your strategic partner, correlating their knowledge of your business plans and requirements with the SIS Global product portfolio and Microsoft Dynamics roadmap and will meet with you on a regular basis.
Our customers have access to the Service Account Management Team, Technical Consultants and our Customer Delivery Team.

Enhanced Delivery Services, bringing even greater value to customers.

Subscription based support.
Centralised support function.
24 x 7 Support upon request.
Technology & business expertise at your fingertips.
Training Services, a full program of courses and individually tailored to suit specific requirements.
Full Events program, technical, product and business led events, workshops and briefings throughout the year.
Dedicated Account Management.
Access to Virtual Consultants.
Customer Visits.
Personalised Service.
Day in the Life Review: A comprehensive report detailing our findings and the outcome of the reviews is produced and recommendations will be provided.
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Customer-Centric Partnership:

Transforming Businesses Together

At SIS Global, we believe that true partnership extends beyond mere transactions. We’re not just a service provider; we’re your ally in growth, evolution, and transformation. As businesses navigate the dynamic landscapes of today’s markets, we are committed to working side by side with you to elevate your operations and enhance customer experiences.

A Personalised Approach:

Getting to Know You

Our commitment begins with a genuine desire to understand your organisation inside out. We invest substantial time in getting to know your systems, your industry, your customers, and your unique priorities. By doing so, we ensure that our support services are not only technically precise but also aligned with your strategic goals.

Collaborative Growth

Your business is not static, and neither are we. We collaborate closely with you to drive growth, adapt to market changes, and seize new opportunities. Our experts act as an extension of your team, providing insights and strategies that empower you to work smarter, more efficiently, and in line with the dynamic demands of the modern market.

Microsoft Dynamics 365 ERP and CRM Excellence

As a leading Dynamics 365 ERP and CRM Partner, we uphold the highest standards of expertise and service delivery. Our commitment to excellence is visible in our continuous investment in training and accreditation for our team members. This dedication allows us to stand out from the crowd, offering you solutions backed by cutting-edge technical knowledge and proven industry acumen.

Unparalleled Support and Guidance

We encourage you to engage with our team of experts who are an integral part of the support and maintenance services we provide. Whether you need technical assistance, strategic insights, or continuous guidance, our team is here to ensure that your systems perform optimally, and your business thrives.

Best-in-Class Support from the Start

The Common Challenge

Organisations invest substantial resources into their Microsoft Dynamics systems, seeking improved operations and efficiency. However, all too often, they encounter challenges with subpar support services. Slow resolution times, insufficient product expertise, inadequate training, lack of direct communication, absence of strategic counsel, and poor communication these issues are familiar, and they hinder business growth. It’s time for a change.

Your Support Transformation Partner

Enter SIS Global, a beacon of transformation in the support services landscape. We understand the significance of a well-supported Microsoft Dynamics system. That’s why our Support Services team stands ready with unparalleled expertise to optimise your system and provide top-tier assistance from day one.

A Different Approach

Immediate Impact

With extensive experience in supporting and optimising Microsoft Dynamics systems, our Support Services team makes an immediate positive impact on your business, your personnel, and your systems. Our commitment to excellence means swift issue resolution, heightened system understanding, and an enhanced user experience.

Seamless Transition

Switching to SIS Global for your support services is seamless. Regardless of your system’s size or complexity, we possess the product knowledge, skills, and scalability needed to ensure you receive the ultimate best-in-class support right from the start.

Your Dedicated Support Agency

Our comprehensive support services encompass every facet of Microsoft Dynamics system support, catering to both your system and the individuals utilising it within your organisation. Our team of friendly and dedicated experts ensure a personalised service that allows you to focus on what matters most - running your business effectively.
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Our support services have been designed to cover all aspects of support for your Microsoft Dynamics 365 system

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Total Support for Your Systems:

Unparalleled Assistance Every Step of the Way

Your Dedicated Support System

SIS Global’s commitment to your success goes beyond the ordinary. We have established a fully resourced Support Desk function, dedicated to managing your daily system inquiries and challenges. Our team is poised to swiftly address your calls, ensuring efficient resolution for any encountered issues, and guiding you through to a prompt solution.

Our support desk offers access to:

  • Dedicated, highly skilled and experienced consultant developers
  • Support expertise across industry vertical sectors
  • Microsoft Dynamics professionals across the organisation
  • Industry experts, not just technical experts
  • Structure processes and quality controls to ensure a quick resolution is reached
  • Technology Professionals
  • Global Reach

Expertise That Matters

Our team’s depth and breadth of skills empower us to handle a wide range of challenges that might arise. We understand that every customer and their system are unique. That’s why we offer a flexible approach that caters precisely to your needs. From minor queries to complex problems, we’ve got you covered.

Your Support Service: A Foundation for Transformation

SIS Global is committed to not just maintaining your systems but enhancing their value and your business’s overall transformation. We intend to forge a lasting strategic partnership with each of our customers, walking alongside you throughout your journey of growth and evolution.

Extending Beyond Limits

We don’t just stop at the boundaries of your Microsoft Dynamics system. Our extensive understanding of complementary third-party products allows us to provide advanced technical support beyond our core offerings. Collaborating closely with our 3rd party partners, we tackle even the most intricate issues to ensure your systems operate seamlessly.

Empowering Your Investment

Our commitment to your success extends to helping you fully leverage your existing system investment. We bring added value services to the table - enhancing system capabilities, empowering your team, and driving transformative business changes. With our expertise, you can harness the potential of modern, intelligent cloud solutions, unlocking possibilities within Microsoft technologies you may already have but haven’t fully utilised.

Support Beyond Limits – Enhanced Hours

We understand that business operation times vary, and system reliability is essential even outside regular office times. To address this, we offer an enhanced Out of Hours service for urgent and system-down issues, ensuring peace of mind during crucial periods. For those who demand round-the-clock coverage, our 24/7 Support Services option is at your disposal.

Extending Beyond Limits

We don’t just stop at the boundaries of your Microsoft Dynamics system. Our extensive understanding of complementary third-party products allows us to provide advanced technical support beyond our core offerings. Collaborating closely with our 3rd party partners, we tackle even the most intricate issues to ensure your systems operate seamlessly.

Priority Level Chart

Each Support Ticket will be evaluated and prioritised based on urgency and need.
Medium

No immediate impact on the client’s business.

i.e. Workaround available or no imminent deadline.

Acknowledgement 8 business hours from logging a call.

Frequency of updates.

Daily Monday to Friday.

High

Severe of impact on the client’s business.

i.e. A process that has an imminent time deadline that cannot be completed.

Acknowledgement 4 business hours from logging a call.

Investigation initiated.

Frequency of updates.

Every 4 business hours.

Critical

Severe impact on the client’s business.

i.e. Cannot use or log into the application.

Acknowledgement 1 business hour from logging of call.

Investigation initiated and commencing response.

Frequency of updates.

Every 1.5 business hours.

Let’s Elevate Your Business Together.

At SIS Global, we’re not just invested in systems; we’re invested in your success. Reach out to our experts and explore how our customer-centric partnership can revolutionise your business.
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